Frequently Asked Questions
Everything you need to know about our luxury handbags and services.
Where are DeMellier products manufactured?
All our handbags are ethically handcrafted in award-winning factories in the south of Spain or Italy, using the finest sustainably sourced leather and materials.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with express delivery taking 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or monogrammed pieces are final sale and cannot be returned.
Does DeMellier offer a warranty on its products?
Yes, we provide a 12-month warranty from the date of purchase covering any manufacturing defects. This does not cover standard wear and tear or misuse.
What is the 'A Soul for a Soul' initiative?
For every bag purchased, DeMellier funds a set of life-saving vaccines and treatments for a child in need through our partnership with SOS Children's Villages.
How should I care for my leather handbag?
To maintain the quality of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and storing it in the provided dust bag when not in use.